5Creating the Change Management Plan


Learning Objectives

By the end of this chapter, you should be able to:

• Identify the current stage of development for your organization.

• Identify opportunities for change.

• Create an effective change management plan.

• Avoid the pitfalls of managing change.

When organizations think about how they are doing, the emphasis is often on past performance. Leaders tend to focus on the past as they review financial performance, customer feedback, goal accomplishment, and so forth. As a change leader, you must look at the future and evaluate what you need to do to be more successful going forward.

One way for you ...

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