CHAPTER 9
QUALITY MANAGEMENT
Quality is one of the most misunderstood concepts that I have ever seen. Oftentimes, behind a so-called justification for quality, we end up doing much more and also spending much more than originally planned. It may a spectacular feat to surprise and innovate when looked under the eyes of differentiation, but on the other hand, it can be very dangerous to do so when we do not grasp the exact meaning of benefit/cost for that quality, meaning what is and what is not worth doing.
The main concept behind quality with respect to planning and project management is that we have to focus on delivering the client needs. If we don't know what the client wants or needs, then we will most definitely have many difficulties ...
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