Platform and Collective Intelligence

4Organization Experience

The different notions mobilized in the previous chapters (such as sociotechnical devices, collective intelligence or platform/meta-organizational structuring with an anthropocentric orientation) converge towards what we call “organization experience” (OX). This is the worst of “user experience” (UX) (Chevalier and Kicka 2006; Hassenzahl 2008), which has emerged in connection with the unprecedented developments that each user specifically maintains with the information and communication devices – commercial or not – that accompany his/her daily life, in the digital and information age. At the individual level (with the UX), the objective is to carry out a reflection at the organizational level with the OX. Our path relating to the OX first returns to the question of organization and change, before highlighting the capacity of sociotechnical devices to bring about organizational transformation. It will be completed by the social layer through the effective mobilization of collective intelligence. Finally, we will end by the use within this organizational form of digital common goods, and more particularly the question of the interoperability of the systems underlying the whole.

4.1. Organization through the prism of change

The organization is subject to constant transformations in the course of the informational and communicational processes that nourish it and that it contributes to producing¹. These depend on the influence of personnel, interference ...