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PMP Exam Cram™ 2 by Greg Horine, David Francis

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Responsibilities to Customers and the Public

As project managers, we must know that customer satisfaction is an important ingredient for a successful project. The test questions place an emphasis on this requirement. Handling ourselves as professional and trustworthy individuals is the general theme of this section.

The next section of the code is composed of two areas:

  • Conflict-of-interest situations

  • Performance, qualifications, and experience of professional services

Many of the exam questions will focus on the test-taker's interpretation of “conflict of interest” and what constitutes inappropriate behavior. When in doubt about one of these types ...

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