Chapter 1 Policy Definition and Usage Scenarios

Managing IT (information technology) infrastructure is hard. From Fortune 500 enterprises to small businesses and from nationwide data centers to personal computers in homes, an inordinate amount of time and effort is spent in managing IT. Management and operational expenses are taking an increasingly larger share of the IT budget in many organizations, with a major part of it attributed to the complexity of the systems that need to be managed.

IT management is a labor-intensive task, and skilled administrators need to intervene frequently to keep the IT infrastructure running. The exponential increase in the size of IT infrastructures coupled with increasing technical complexity has led to a situation ...

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