Preface

Enterprise computer systems have become increasingly complex over the course of the last couple of decades, and a significant percentage of the Information Technology budget of each enterprise is spent on the management and operations of these computer systems. As technology evolves and changes, an increased level of expertise is required in the management and support of the systems. Not only the individual configurations of the computer systems vary widely across organizations, different applications, devices, and users in the enterprise also interact with each other in a complex and subtle manner. These interactions are highly unique to each enterprise environment, and it takes a significant effort to customize management systems for ...

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