Bureaucratic control has many advantages and is proven to work in practice but also has many problems. One is that it only creates conformity, where people do their job but do not care much about it. Naturally, managers prefer if subordinates care about their work and try to do their best. The question is how to foster commitment to organizational goals like high productivity in members of organizations. The answer that has emerged is cultural control. In this chapter, we describe its main elements and explain its role ...
7. Cultural Control
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