Communication: From Conflict to Innovation
To a large extent, this book is all about communication. It is in the context of our human communication that most conflict occurs. It is through our communication that we trigger conflict or resolve it. Many factors influence the nature and effectiveness of our human discourse. There are particular mindsets and a myriad of perspectives that we bring to our human interactions.
You will notice that the preceding chapters challenged you to examine the various perspectives and mindsets that affect your ability to deal with conflict in a constructive, even optimistic, manner. Together ...