CHAPTER4Positive Communication
Positive communication occurs in organizations when affirmative and supportive language replaces negative and critical language. The power of positive communication is illustrated in a study of 60 top-management teams, who were engaged in annual strategic-planning, problem-solving, and budget-setting activities (Losada & Heaphy, 2004) that investigated why some management teams performed better than others.
Teams of senior managers who worked together on a regular basis were categorized as high, medium, or low performing based on three measures of performance in their organizations: productivity, customer satisfaction, and 360-degree evaluations of the managers’ competency comprising the teams. Combining these criteria ...
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