CHAPTER4Positive Communication

Positive communication occurs in organizations when affirmative and supportive language replaces negative and critical language. The power of positive communication is illustrated in a study of 60 top-management teams, who were engaged in annual strategic-planning, problem-solving, and budget-setting activities (Losada & Heaphy, 2004) that investigated why some management teams performed better than others.

Teams of senior managers who worked together on a regular basis were categorized as high, medium, or low performing based on three measures of performance in their organizations: productivity, customer satisfaction, and 360-degree evaluations of the managers’ competency comprising the teams. Combining these criteria ...

Get Positive Leadership, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.