Positive Leadership

Chen, G., 67

CH2M HILL, 5

Clifton, D., 41, 46, 59

climate, positive, 17–33

compassion in, 23–27, 97

enabling a, 22–32

example of, 21–22

forgiveness in, 23, 26–29, 97

gratitude in, 23, 30–32, 31f, 98

leaders and, 18, 20–23, 32–33,

97–99

PMIs and, 87–88

coaching and training, 45, 87

Cohen, S., 39, 73

collective noticing, feeling, and

responding, 24–27

Collins, J., 9

Colorado

nuclear weapons site clean up

in, 4–5, 76–77

communication, positive, 51–65

acceptable alternatives in, 63

best-self feedback and, 57–60,

99–100

compassion and, 25–26

descriptive, 61–64

enabling, 56–64

evaluation and, 61

feelings and consequences in,

62

leaders and, 56–57, 59–60, 65,

99–100

PMIs and, 87–88

problem-solving in, 62–64

supportive, 57, 59–64, 100

team performance and, 51–54

community, 73, 77–79, 101

compassion, 23–27, 97

competence, 59

compliance, 69

Conger, J. A., 3

congruence, 63

conjunctive statements, 64

connectivity, 52, 53t, 53–54,

55–56

contributions to others, 41–42,

72–74, 77–78, 100–101

Cook, J., 70

Cooperrider. D. L., 1

coordinated exchange, 56

Covey, S. R., 75

Crocker, J., 73, 78

Cross, R., 40, 42–44

Csikszentmihalyi, M., 7

D

deficiencies, focus on, 58–60

Denison, D. R., 17

Dent, N., 3

descriptive communication,

61–64

deviance

organizations and, 96

See also negative deviance;

positive deviance

Diener, E., 18

Dirks, K. T., 40

Donatone, B. A., 39

downsizing, 12–13, 13f, 27–29

Doyle, W. J., 39

Drazin, R., 22

Dutton, J. E., 1, 24–26, 71–72

communication and, 55–56,

57, 60–61

relationships and, 35–36,

37–42, 44

E

Eisenberger, E. M., 19, 33

Elofsson, S., 38

Emmons, R. A., 30–32

emotions, 17–19, 40–41, 55, 62

See also climate, positive

energizers, 42–46

Epel, E., 36

Esterling, B. A., 39

122 Index