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FIX WHAT ISN’T BROKEN . . . YET

Don’t shrink from fundamentally reimagining your organization just because your business seems to be doing fine right now.

Large, successful organizations that welcome innovators can be something of a rarity. Even though they’re at risk for disruption, these organizations tend to discourage people from fundamentally reimagining how work gets done, penalizing them or shutting them out if they go too far.

So imagine how Dr. Cara Camiolo Reddy, then a staff rehabilitation physician at Intermountain, felt one day in the fall of 2018 when she and a colleague, Dr. Rusty Moore, sat down for a meeting with one of our senior administrators. As Camiolo recalls, the administrator, Nannette Berensen, informed her that their ...

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