August 2017
Intermediate to advanced
108 pages
2h 15m
English
Content preview from Post-Incident Reviews
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Chapter 6. Outage: A Case Study Examining the Unique Phases of an Incident
Day One
Detection
Around 4 p.m. Gary, a member of the support team for a growing company, begins receiving notifications from Twitter that the company is being mentioned more than usual. After wrapping up responding to a few support cases, Gary logs into Twitter and sees that several users are complaining that they are not able to access the service’s login page.
Gary then reaches out to Cathy, who happens to be the first engineer he sees online and logged into the company chat tool. She says she’ll take a look and reach out to others on the team if she can’t figure out what’s going on and fix it. Gary then files a ticket in the customer support system for follow-up and reporting.
Response
Cathy attempts to verify the complaint by accessing the login page herself. Sure enough, it’s throwing an error. She then proceeds to figure out which systems are affected and how to get access to them. After several minutes of searching her inbox she locates a Google Document explaining ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.