Chapter 8

Office Finesse

The office reflects the organization of the company and the ethics and values important to the corporate culture. Companies can leave a positive or negative impression on visitors or clients, just as individuals can. Often this impression is made as soon as the visitor enters the office.


Whether you are the receptionist or the first person to greet a visitor to your office you have a responsibility to make that visitor feel at ease. You should stop what you are doing and acknowledge the visitor with eye contact and a smile. If you are on the phone, a nod with eye contact acknowledges the visitor and helps them feel welcome. As soon as possible, greet the visitor verbally. Visitors who are clients or potential ...

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