As I’ve made clear in this and other books, when my temper is stirred it tends to be a maelstrom.

It’s not that I’m a naturally angry person—I’m not. As my friends and family will tell you, I’m normally a very calm guy who’s content to let life flow by him undisturbed. But every now and then, something gets my goat, and that’s when I go off.

I remember one occasion as if it were yesterday. I had set up an appointment with a client—someone with whom I’d not had a lot of contact—and we’d agreed on a Tuesday afternoon meeting. He was someone I’d sized up as a bit of a challenge, even before our first real conversation. First, his company had experienced rapid growth and had risen to be the leader of its particular niche. So there ...

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