© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
S. Prakash PradhanPower Platform and Dynamics 365 CE for Absolute Beginnershttps://doi.org/10.1007/978-1-4842-8600-5_5

5. Working with Power Virtual Agent

Sanjaya Prakash Pradhan1  
(1)
Ganjam, Odisha, India
 

Microsoft Power Virtual Agent (PVA) is another important pillar of the Power Platform, no-code, less-code echo system. Using PVA, you can create digital chatbots that can interact with real end users like a human. Using chatbots, you can respond rapidly to your customers’ and employees’ needs. No coding is required. You can call Power Automate from chatbots for complex operational conversations.

The Power Virtual Agent

Power Virtual Agents are chatbots that ...

Get Power Platform and Dynamics 365 CE for Absolute Beginners: Configure and Customize Your Business Needs now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.