CHAPTER 1 Why Managers Are So Frustrated A Neglect of Their Primary Purpose
Renee has a scar from a job she once held as a middle manager.1
We’re not talking about a psychological scar, although she has a few of those, too. This is a real scar that she sees on the back of her hand every time she works on her computer or sits down to a meal.
The scar is an ever-present reminder of a day in December that Renee knew was going to be bad when she got into her car and drove to the clothing and accessories store that she managed. She just didn’t realize how bad.
Renee tried to start the day with a positive attitude because that’s what good managers do. And Renee was born to be a manager. She loved anything that involved teamwork. At age twelve, ...
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