CHAPTER 4
THE SWAMP: GETTING INTO AND OUT OF BAD CONVERSATIONS
ENGAGING IN A Powerful Conversation brings the participants to a higher place in an expedited way. A Powerful Conversation really has power: it’s exhilarating, it’s deeply connecting, and it drives results.
But we all know how destructive a conversation can be when things go wrong or when two people fail to see eye to eye. We’ve all gotten stuck in conversations that go nowhere or cause bad feelings to erupt—conversations that leave people exhausted, distrustful, or just plain frustrated. The blame for that type of conversation can hardly ever be attributed solely to one person or the other. In most instances, the blame is shared (although that may be the only thing that is shared). ...
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