1
Communicating Powerful Phrases
Customer Service means finding the best solution for each customer, quickly, correctly, and with a helpful attitude.
The above goal might be easy to accomplish when you’re handling those easy-to-satisfy, pleasant customers, but let’s face it: Many customers are not easily satisfied. And they’re not always pleasant. In fact, they’re often hurried, stressed out, impatient, demanding, or downright rude; no one, it seems, has the time for all the niceties of interpersonal interaction anymore. We live in a society where instant gratification is the norm. Customers want service and they want it now. Not later, not when it’s convenient for you. NOW!
As a service provider, it’s your job to give your customers great ...
Get Powerful Phrases for Effective Customer Service now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
