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Communicating Powerful Phrases

Customer Service means finding the best solution for each customer, quickly, correctly, and with a helpful attitude.

The above goal might be easy to accomplish when you’re handling those easy-to-satisfy, pleasant customers, but let’s face it: Many customers are not easily satisfied. And they’re not always pleasant. In fact, they’re often hurried, stressed out, impatient, demanding, or downright rude; no one, it seems, has the time for all the niceties of interpersonal interaction anymore. We live in a society where instant gratification is the norm. Customers want service and they want it now. Not later, not when it’s convenient for you. NOW!

As a service provider, it’s your job to give your customers great ...

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