Powerful Phrases for Effective Customer Service

What to Do When You’ve Said Something Tactless

If you’ve never been guilty of saying something tactless, then congratulations! But the vast majority of us have inadvertently said something we shouldn’t have said. And, most likely it’s happened more than once. Often, the second the words flew out of your mouth, you realized and regretted saying them. You may have said something that was insulting or demeaning or hurtful. It’s bad enough when you say something tactless to a friend or family member, but when it comes to customers who don’t know you, it can be devastating to your present and future business relationship.

Words are like arrows. Once shot out of your mouth, they can’t be taken back. They’re aimed at a target, and they usually hit the ...