Powerful Phrases for Effective Customer Service

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Powerful Phrases for Social Media Interactions

When Shakespeare wrote “All the World’s a Stage,” he had no idea that one day his words would take on a literal meaning. That one day is today. That stage is called social media. Everyone now has a global stage, and the business community is looking for ways to jump on board, to keep pace with the impact that social media is having on customer interactions, particularly in the area of customer service. Consumers, eager to voice their opinions, are holding companies accountable through social media. They use these sites to post random comments and pay compliments, but most often, to voice their complaints. When they voice complaints, their voice often grows exponentially stronger when others ...