Book description
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. Helpful features include: • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
• Nonverbal communication skills to back up your words
• Sample dialogues that demonstrate how phrasing improves interactions
• A five-step process for moving from conflict to resolution
• “Why This Works” sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- Acknowledgments
- Introduction
- Part 1: Powerful Phrases + Actions = Successful Work Relationships
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Part 2: Effective Conflict Resolution = Strengthened Work Relationships
- 3 - Five Steps to Effective Conflict Resolution
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4 - Powerful Phrases for Challenging Coworker Situations
- Basic Rules when Confronting a Coworker
- How to Deal with a Backstabber
- How to Deal with a Brownnoser
- How to Deal with a Bully
- How to Deal with a Credit Taker
- How to Deal with a Criticizer
- How to Deal with an Ethics Violator
- How to Deal with an Excessive Emailer
- How to Deal with a Gossipmonger
- How to Deal with a Know-It-All
- How to Deal with a Late-Nick
- How to Deal with a Loudmouth
- How to Deal with a Meeting Monopolizer
- How to Deal with a Mistake Maker
- How to Deal with a Negative Nelly
- How to Deal with a Personal Hygiene Offender
- How to Deal with a Personal Space Invader
- How to Deal with a Slacker
- How to Deal with a TMI'er
- How to Deal with a Whiner
- How to Deal with a Wimp
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5 - Powerful Phrases for Challenging Situations with Your Boss
- Basic Rules when Confronting your Boss
- How to Deal with an Abusive Boss
- How to Deal with a Controlling Boss
- How to Deal with an Egotistical Boss
- How to Deal with an Incompetent Boss
- How to Deal with an Inconsistent Boss
- How to Deal with a Micromanaging Boss
- How to Deal with a Noncommunicative Boss
- How to Deal with a Passive Boss
- How to Deal with a Reactive Boss
- How to Deal with an Unethical Boss
- 6 - Powerful Phrases for Situations you Cause
- About the Author
Product information
- Title: Powerful Phrases for Dealing with Difficult People
- Author(s):
- Release date: October 2013
- Publisher(s): AMACOM
- ISBN: 9780814432990
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