October 2013
Beginner to intermediate
240 pages
4h 50m
English
Content preview from Powerful Phrases for Dealing with Difficult People
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| Actions That Enhance Powerful Phrases |
You might think communication is just the words you speak, but it involves much more than words. Your nonverbal actions actually communicate more than what you say. That's because your words convey your message, but your actions convey the feelings and emotions behind it. Nonverbal communication is the actions you take as you speak and listen. If used effectively, these actions enhance your powerful phrases.
Nonverbal communication is comprised of body language, facial expressions, voice tone, and level of assertiveness. Body language includes your stance, posture, arm-and-hand movements, and gestures. Facial expressions are your mouth, eye, and eyebrow movements. Tone of voice, though verbal in ...
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