Actions That Enhance Powerful Phrases

You might think communication is just the words you speak, but it involves much more than words. Your nonverbal actions actually communicate more than what you say. That's because your words convey your message, but your actions convey the feelings and emotions behind it. Nonverbal communication is the actions you take as you speak and listen. If used effectively, these actions enhance your powerful phrases.

Nonverbal communication is comprised of body language, facial expressions, voice tone, and level of assertiveness. Body language includes your stance, posture, arm-and-hand movements, and gestures. Facial expressions are your mouth, eye, and eyebrow movements. Tone of voice, though verbal in ...

Get Powerful Phrases for Dealing with Difficult People now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.