Powerful Phrases for Situations You Cause

When someone causes a problem for you, choosing powerful phrases and sending appropriate nonverbal messages will help you communicate in a constructive manner, no matter the depth of the problem or the person involved. It will take time to build your confidence, but don't underestimate your ability to handle conflict. If you work through the five steps to effective conflict resolution presented in Chapter 3, even if awkwardly at first, you'll reinforce your skills. When you see successful outcomes, you'll gain confidence in your ability to resolve any problem.

But what happens when you're the cause of a problem? What happens when you offend someone or stick your foot in your mouth and say something ...

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