May 2012
Beginner to intermediate
376 pages
11h 16m
German
Content preview from PR im Social Web (O'Reillys Basics)Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Kundendienst im Social Web planen
Kundendienst im klassischen Sinne hat die Aufgabe, Fragen des Kunden zu beantworten und Probleme zu lösen. Dazu musste in traditionellen Organisationsformen der Kunde einen vom Unternehmen bereitgestellten Kontaktpunkt – im Beraterenglisch auch »Touchpoint« genannt – aufsuchen. Dazu gehören Filialen, Telefonhotlines und E-Mail-Adressen für Kundenanfragen. Durch das Social Web wächst die Zahl der potenziellen Kontaktpunkte und damit auch die Herausforderung, an jedem dieser Kontaktpunkte einen Kunden eindeutig zu identifizieren und ihm jeweils eine gleichlautende Antwort geben zu können. Deshalb erfordert die Einführung von Supportangeboten über das Social Web sorgfältige Vorbereitungen, für die wir Ihnen einige ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.