© Szymon Rozga 2018
Szymon RozgaPractical Bot Developmenthttps://doi.org/10.1007/978-1-4842-3540-9_13

13. Chat Bot Analytics

Szymon Rozga1 
Port Washington, New York, USA

Now that we are equipped with the necessary skills to develop great conversational experiences for our customers, it is clear you will create the next killer bot. It will integrate with a bunch of APIs and accomplish things unheard of in the industry to date. I’m not a great sales guy, but you get it. You are excited about your idea, and you are even more excited to bring it to market. The bot is deployed, and, to everyone’s disappointment, it is not gaining traction. Users do not engage with it. Suddenly, you realize you do not have a good understanding of what users are doing ...

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