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Practical Change Management for IT Projects by Emily Carr

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Communication messages by project phase

There is an endless list of messages you may want to send about your change project. In this section, I have listed three or four key messages for each project phase that you don't want to forget. As you create your communication plan, use these as a starting point for developing your full list of messages.

Because this book is focused on IT projects, I am using the basic phases of a system implementation: Analyze, Design, Build, Test, Implement, and Maintain. Many of the messages would be the same regardless of the type of change you are implementing.

I refer to the change curve throughout this section. As a reminder, this is what the change curve looks like:

Analyze

During this phase, most people are still ...

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