Practical Change Management for IT Projects

Identifying your training audience

When people begin planning for training, they automatically think about training the system end users. As a result, a lot of time and effort goes into planning, developing, and delivering training for this group, while other groups are forgotten. As you plan your training program, keep the following groups in mind as well:

• Project team: This training is especially important if your project team has members who have not done project work before.

  

  Tip

  Remember that although the processes and tools used on a project might seem obvious and easy to you, they can seem overwhelming and difficult to someone who has never ...