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Practical Change Management for IT Projects by Emily Carr

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Developing a sustainable training program

When all of your training courses are delivered and the new system goes live, it's nice to take a deep breath and relax after months of hard work. If your training program isn't sustainable, however, your relaxation will be short-lived.

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Without a sustainable training program in place, you could spend weeks or months fielding questions from end users that could have easily been answered by content from the training material. A sustainable training program is designed to ensure that quality training remains available and up-to-date on an ongoing basis, even after the official training program is complete. ...

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