Practical Guide to Salesforce Communities: Building, Enhancing, and Managing an Online Community with Salesforce Community Cloud

© Philip Weinmeister 2018

Philip WeinmeisterPractical Guide to Salesforce Communitieshttps://doi.org/10.1007/978-1-4842-3609-3_11

11. Process Automation in Communities

Philip Weinmeister¹ 

(1)

Powder Springs, Georgia, USA

 

There is significant power and value to be found within the world of Salesforce communities that isn’t necessarily obvious to those who see Community Cloud as an isolated, stand-alone product or are relatively new to Salesforce overall. It lies in the platform, whose inception came almost 15 years before communities were born and has been rapidly expanding with new features and capabilities ever since. Much of what has been discussed in this book so far has focused on community-specific functionality. However, in my opinion, one ...