There are two distinct parts of the question posed in this chapter’s title—Salesforce and communities—and they cannot be sufficiently addressed in one response. To provide a holistic answer, we must look at three separate questions.
Why Salesforce?
Why communities?
Why Salesforce communities?
Before we delve into the hands-on, practical aspects of building, moderating, and managing a community on the Salesforce platform (or, the “what” and “how”), I want to take a step back and truly communicate the “why.” To put it simply, if I didn’t believe ...
