14
Using Language Services in Chat Bots and Beyond
Are chat bots a function of corporate America, stripping out costs and assuming humans are content interacting with anyone, human or synthetic? Are they a way to remove initial barriers and understand customers’ requirements without requiring interaction by humans? Because Ocean Smart puts such a focus on customer service, there was significant hesitation in deploying a chat bot as the initial interaction point for their customers. However, with the potential cost savings and the ability to include translation and content moderation by combining multiple Azure Cognitive Services, the benefits of deploying the technology outweighed the negative aspects.
In this chapter, we will explore how Ocean ...
Get Practical Guide to Azure Cognitive Services now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
