Practical Innovation in Government

13

Highways England and Its Continuously Improving Supply Chain

Note: This chapter draws in part from an article we wrote for the Journal of Government Financial Management. We are grateful to the journal for permission to incorporate that material here.¹

Private sector companies play a major role in government performance. Not only do they supply a great many goods and services, but they also perform many government functions and deliver a variety of government-sponsored services. Accordingly, outcomes—in terms of costs, quality, and service levels—are highly dependent upon the performance of these independent organizations. The challenge becomes how to get the best value from private sector providers and encourage them to continuously improve. ...