Practical Innovation in Government

CONCLUSION

How to Get Started

After reading this book, the prospect of creating a front-line–driven CI program may seem a bit daunting, particularly if you are a low-level manager in charge of a small group. Certainly, you have a lot to learn, but this should not stop you from getting started. It is usually not very difficult to make significant progress relatively quickly, especially if your group has not previously engaged in any serious front-line–driven improvement effort. Typically, there is a lot of low-hanging fruit because many processes and work practices have never been examined carefully and are ripe for improvement. We see an example of how this works in the early steps taken by the horticultural crew of the Parks and Trees division ...