March 2008
Intermediate to advanced
260 pages
4h 31m
English
Overview
What do you have to do to make sure that IT headaches will not jeopardise your business?
Today, your IT system is no longer an optional extra. Instead, it is integral to how you demonstrate your core competences.
A stitch in time saves nine...
Getting to grips with IT service management is crucial for managers as well as for technical specialists.
It is not enough for the manager of an IT department to have an up-to-date knowledge of the latest technical developments. If you want your company to succeed, everyone in the IT department must also understand how their work is helping the company to achieve its overall business goals. This is because IT systems can make or break a company.
This book shows you how to set up a technical service management structure, using the best practice framework established by the IT Infrastructure Library. The ITIL system is the most widely accepted approach to technical IT service management worldwide. It teaches technical support staff how to provide the efficient IT services that are vital to your company's success.
You need to set up a system of IT service management before disaster strikes. If you want to avoid costly and damaging IT disasters, you should buy this book!
Benefits to business include:
- Protect your company's reputation IT service management ensures that a business can meet customer deadlines and expectations. If the computer system goes down and cannot be fixed quickly, your company might not be able to process an order or honour a contract.
- Safeguard vital information Your business depends on data security. Without adequate IT service management you could risk losing vital information, like payroll, billing and sales data, through human error or natural disaster.
- Retain momentum With a system of IT service management in place, routine maintenance issues can be quickly resolved, minimising delays and consequent losses in productivity.
- Bounce back IT systems can be hit by a virus. But with IT service management, the company's system can get back on track as quickly as possible with the minimum of disruption.
As Thejandra BS observes, "IT departments should be always proactive to ensure peace of mind for themselves and their business."
Implementing ITSM/ITIL Version 3 for the first time? If so, then you need a copy of this book ... Order today for immediate despatch!
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