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Practical IT Service Management: A Concise Guide for Busy Executives by Thejendra BS

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CHAPTER 6: CHANGE MANAGEMENT

‘Everyone thinks of changing the world, but no one thinks of changing himself.’

Leo Tolstoy

What is change?

Today, technology and related business models are transforming at an alarming rate. Organisations have to adopt the latest technologies and processes rapidly to be competitive and innovative. In IT, changes usually mean implementing new hardware, software, network equipment, a tool, an upgrade, etc. In ITIL, a change is any addition, deletion, modification, etc. that affects IT. For example, upgrading a payroll software version on an important finance server is a change. However, change should not be implemented just for the sake of speed, or in a haphazard manner. An orderly and careful process is required ...

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