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Practical IT Service Management: A Concise Guide for Busy Executives by Thejendra BS

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CHAPTER 15: ACCESS MANAGEMENT

‘It is what we prevent, rather than what we do that counts most in Government.’

W L Mackenzie King

What is access management?

An organisation can have several computers, network equipment, servers, databases, etc. required for its business. Naturally, all equipment cannot and should not be accessible to every user or department. For example, the important designs stored in a folder on an engineering server should be accessible only to the engineering staff and not to every employee in the office. So IT departments must ensure access is provided only to authorised persons for the equipment or data, and prevent unauthorised persons from viewing or modifying them. An access management department’s job is to enforce ...

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