CHAPTER 16: IT SERVICE CONTINUITY MANAGEMENT
‘Whangdepootenawah, in the Ojibwa tongue, means disaster: an unexpected affliction that strikes hard.’
Ambrose Bierce (1842–1914)
What is service continuity management?
IT service continuity management (SCM) is part of the service design phase of the ITSM core life cycle. Service continuity management deals with managing risks to ensure that an organisation’s IT infrastructure can continue to provide some minimum services even in the event of a scenario like a major IT disaster. For example, if the entire data centre that houses all the important servers gets damaged because of a fire, electrical short circuit or some other sudden disaster, how will your company recover? How can you ensure that it ...
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