CHAPTER 11: SERVICE CATALOGUE MANAGEMENT
‘We used to build civilisations. Now we build shopping malls.’
Bill Bryson
What is a service catalogue?
A general dictionary defines a catalogue as ‘a list of titles, course offerings or articles for exhibition or sale, usually including descriptive information or illustrations’. In ITIL language, a service catalogue is a database, or a structured document, containing information about IT services available to current and prospective customers. It can provide a descriptive list of all services a tech support department is responsible for. The catalogue can also contain information about deliverables, prices, contact details, procedures and request processes. By having a service catalogue, organisations ...
Get Practical IT Service Management, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
