Chapter 2. Resolved, Resolution, and Resolution
Date
Overview
One thing that sometimes confuses both JIRA users and administrators
is the difference between the Resolved status and the Resolution field.
This chapter clears up some of the confusion between these very
similar-sounding terms. The differences are summarized at the end of this
chapter (“Summary”).
Getting this right is important, because many of the standard JIRA
reporting gadgets on dashboards expect the Resolution field to be set as expected—otherwise
confusing results occur. For example, gadgets that refer to the date when
issues were resolved use the Resolution Date field, which is in turn based
on the Resolution field.
Resolved
JIRA comes with a default workflow (Administration→Issues→Workflows)
named jira, shown later in Figure 5-1 and summarized below in Figure 2-1. This workflow has the following statuses for
an issue, shown in the order they commonly occur.
Figure 2-1. Default JIRA workflow
The idea is that an issue (such as a bug) is created with a status
of Open, and is then moved to In
Progress and then Resolved by the person
who fixes it. The bug is then moved to either Closed
or Reopened by someone who checks whether it really
was fixed or not. So Resolved is just a name for an issue
status. The status could just as well have been named Believed
Fixed or Ready for Testing.
Caution
If you create a workflow from ...
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