June 2011
Beginner to intermediate
140 pages
3h 39m
English
Content preview from Practical JIRA AdministrationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 11. Jiraargh! Frustrations
Overview
I once wrote an article with the provocative title Bug Trackers: Do They Really All Suck?. My conclusion was probably not, but that they are all annoying in some way. Why is this? My theory is that it’s because tools such as JIRA are used by multiple groups of people. This means that each group has different needs from the same tool, which in turn leads to no one being fully satisfied. However, the advantages of using a single tool can often outweigh the functionality of separate tools.
So what can be done? I think the first thing to remember is that every problem is at root a people problem (Jerry Weinberg). What that means for you and your JIRA is that decisions about using the tool need to be discussed and agreed upon by the people who use the tool. Tools can only help to reduce the barriers for people and groups working together; there is no magic tool to make people want to work together.
That said, this chapter describes some of the more common frustrations with JIRA and possible ways to avoid some of them. These include both things that annoy users if not configured properly by administrators, and aspects of JIRA that annoy JIRA administrators.
Add-Ons That Should Be Standard
There are some useful, well-supported, and even free (zero cost) add-ons that I install in almost every JIRA instance that I configure. This suggests to me that their functionality should be part of the core JIRA functionality. My four standard add-ons are currently: ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.