The most important concept to remember—and this is the hardest one of all—is that if the crises never came, we would never be forced to reevaluate our way of doing things. Then one day, the mother of all crises would arrive, and we would be ill-equipped to survive it because we wouldn’t have taken advantage of the learning along the way.
Perhaps the best example of this can be illustrated in my recent discussion with Alex.
Saly: You have been successful in diverse businesses over a long period of time. Recently you went through a period where you experienced a very serious illness. What were you like before, and how has this health crisis changed you?
Alex: As far as business, I think I learned ...