9 Managing Operations
Objective and Learning Outcomes
The objective of this chapter is to introduce the field of managing operations to the reader. After defining operations management and presenting a brief overview of its main functions, the chapter characterizes the most important classes of operations systems. This is followed by a brief summary of the topics of supply chain management, demand forecasting, and enterprise resource planning (ERP) systems. Since Lean arguably forms the dominant operations paradigm of the present and a universal method for process improvement, the chapter builds on Chapter 1 in this book by further characterizing Lean through an overview of its main principles, a discussion of ...
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