Customer service is a multi-billion dollar industry. The cost of bad customer experience is estimated to be a trillion dollars globally (https://blog.hubspot.com/service/customer-service-stats). Customer service has its early origins in the form of call centers in the 1960s. The need for customer service grew, and today customer support has become a sizeable portion of any consumer organization. Customers can contact organizations in a multi-modal way, through the Web, apps, voice, IVR, or calls. In this chapter, we will look at the core problems that NLP ...
© Mathangi Sri 2021
M. SriPractical Natural Language Processing with Python https://doi.org/10.1007/978-1-4842-6246-7_22. NLP in Customer Service
Mathangi Sri1
(1)
Bangalore, Karnataka, India
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