O'Reilly logo

Practical Performance Improvement by Rod Matthews

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 1

But It’s Not My Job . . . It’s Theirs!

Are You Interested in Improving the Performance of Your Team Members?

Now I can understand at the beginning of a book such as this, that you might be thinking a number of different things to yourself. For example, you might be thinking:

“Thanks very much but I don’t have the time. If you could see the thickness of my in-tray, if you could count the number of e-mails that are stacking up at this very moment, if you knew the number of people who are looking for me . . .”

“. . . in your average organization 40 percent of work is rework! 40 percent of the work that the average person does in the average organization exists because something didn’t go right the first time.”

Or you might be thinking ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required