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Practical Performance Improvement by Rod Matthews

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CHAPTER 4

Coaching

Are You Insane?

Have you ever explained something to a team member a dozen times only to find that they stuffed it up again?

If so then stop telling and start coaching.

The definition of insanity is doing the same thing over and over again and expecting different results!

—Albert Einstein

By that definition we are all insane to some extent. I got home from work the other day and was feeling a little hungry. So I looked in the fridge but there was nothing there except this half-dead over-cultured tomato. So I closed the fridge door and looked in the pantry. No, nothing there that would be quick enough, appetizing enough, healthy enough. So what did I do? Look back in the fridge. Maybe something has cooked itself while I was ...

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