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Practical Problem-Solving Skills in the Workplace by Pamela Helling, Rebekah Lashman, Judith Combes Taylor

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 3 

Identifying Work-related Problems

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Learning Objectives

By the end of this chapter, you should be able to:

•   Name and describe the two stages of problem identification.

•   Distinguish between problems and distractions.

•   Use the problem-solving tree to track the steps you need to solve your own work-related problem.

•   List the four key work situations covered in this course and the typical work-related problems associated with each, and identify which of the four are relevant to you in your current job.

•   Use the Do You Really Have a Problem? checklist to determine whether you have a work-related problem.

PROBLEM IDENTIFICATION ...

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