CHAPTER 12
Learn from Experience (Post-Project Review)
Organizations conduct projects for at least two reasons. The first is to create the project deliverables that will be used, operated, or sold in order to deliver the stakeholder benefits and value defined in the business case or project charter. But each project also has a second purpose, which is to contribute to organizational learning. Project-based organizations should use completed projects to create a body of knowledge and experience on which they can draw in order to benefit future projects. Unfortunately, this second aspect is missing from many organizations, including those that regularly ...
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