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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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E-business Services

E-business is a generic term defining business activities that are carried out totally, or in part, through electronic communications between distributed organizations and people. These activities are characterized by speed, flexibility, and constant change.

The Internet has become the vehicle for transforming business processes. The reasons for its ascendancy include the following:

  • The Internet protocols are the only workable set of technologies that really provide a high degree of interoperability among different systems.

  • The wide geographic reach of the Internet increases the size of any potential market.

  • Internet economies make it feasible to distribute information and transact business globally.

  • The introduction of the browser ...

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