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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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Service Management Architecture: A General Example

The service management architecture shown in Figure 3-2, and described in the following subsections, is intended to be an example of a typical architecture used by large organizations. It is one that can accommodate changes that take place during the service delivery lifecycle faced by any organization that relies extensively on networked delivery of information. It encompasses both the components on which service delivery relies, as well as the service that is a product of those components.

Figure 3-2. Web Service Management Architecture

Instrumentation

Instrumentation, described in detail in ...

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