O'Reilly logo

Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Information for Service Management Decisions

There are many technical and business management decisions that affect operations only on a certain day. Others affect the long-term ability of an organization to deliver a high level of service quality. This section examines the various types of management decisions and the roles instrumentation plays in those decisions.

Most environments usually have a mix of services whose dynamic behaviors are influenced by the constantly changing interactions of the technology infrastructures, service providers, and customers. Service managers must make ongoing adjustments to maintain an overall equilibrium that delivers consistent service quality despite one or more failures, load shifts, and resource conflicts. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required